Trustpilot warning
The screenshot says the company's rating is unavailable because of a guideline breach. A separate panel says the company is displaying Trustpilot content in a misleading way.
Published 15 June 2026 | UK private healthcare
adhddiagnosis.co.uk reviews: patients warned to avoid clinic amid scam and fraud allegations
Trustpilot screenshots supplied to this investigation show a warning on the ADHD Diagnosis profile and a sharp split between five-star praise and one-star accounts alleging poor communication, prescription delays, refund problems and weak aftercare.
- Trustpilot status
- Rating unavailable; warning shown
- Review export
- 67 reviews in 12 months
- Company named on site
- Health Home Ltd, no. 16487188
This page is written from supplied screenshots, a captured Trustpilot PDF and public company records. Claims that are not independently proved are framed as reviewer allegations or lines of inquiry.
The evidence at a glance
What the captured Trustpilot page shows
Polarised review pattern
The captured page shows 67 reviews in the last 12 months, with 54% marked five-star and 36% marked one-star. That split should prompt extra scrutiny before money changes hands.
Repeated complaint themes
One-star reviewers repeatedly describe chasing responses, delayed medication or prescriptions, unclear complaint handling, refund delays and stress during care transitions.
Company response visible
A visible reply from Adhddiagnosis says patient safety, continuity of care and respectful communication are important, while disputing some content and inviting the reviewer to contact its complaints team.
adhddiagnosis.co.uk reviews
What patients are reporting
The strongest public-interest issue is not a single bad review. It is the cluster of similar complaints around a high-stakes service: ADHD assessment, medication support and ongoing prescribing.
Communication failures
Reviewers say they had to chase updates, refunds, prescriptions and responses after paying privately.
Medication and prescription delays
Several accounts describe missed or late medication supply, prescription errors and stress caused by delays.
Aftercare concerns
Patients report a gap between fast booking promises and the support they say they needed after assessment.
Complaints process confusion
At least one visible reviewer says they could not find a clear complaints route after problems arose.
Additional allegations now being checked
Staff conduct, paperwork release and prescribing concerns
Patients have separately reported abusive calls, staff availability concerns, calls handled while driving, and difficulty obtaining records needed to move to another provider. These claims require call logs, emails, patient record requests and right of reply before they are reported as fact.
Diagnosis and NICE questions
A further line of inquiry concerns whether assessment, diagnosis, prescribing and titration decisions were made by appropriately qualified professionals and in line with NICE ADHD guidance. A named former prescribing pharmacist has been raised in patient accounts, but this draft does not identify that person without independent verification.
Short excerpts from visible reviews
"Poor Communication and Aftercare"
"You have constantly to chase updates and prescriptions."
"expect to run out of medication every month"
Company records
Public records connect the services
Website footer
adhddiagnosis.co.uk identifies the operator as Health Home Ltd
Companies House
Health Home Ltd, company no. 16487188, incorporated 1 June 2025
Registered office
3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Pharma Aesthetics
Health Home Ltd became a person with significant control on 3 October 2025
Clinician listings and guideline claims
Names on the website now need direct verification
ADHD Diagnosis' public website says its assessments are led by GMC-registered specialists and lists three doctors. The public-interest question is not merely whether a GMC number exists; it is whether each listed clinician is actively working for this provider, has consented to the listing, is carrying out the role advertised, and is clinically responsible for the relevant patients.
Dr Robin Garai
Consultant Psychiatrist (Adult & Child ADHD), GMC 6074979.
Dr Shahid Nawaz
Consultant Psychiatrist, GMC 7682386.
Dr Manish Yadav
ADHD-Trained Clinician, GMC 7834569.
Right-of-reply questions
- Do the listed doctors currently assess patients for ADHD Diagnosis or Health Home Ltd?
- Did each clinician approve the website wording, photograph and GMC-number use?
- Who signs diagnostic reports, titration plans, shared-care requests and repeat prescriptions?
- What process is followed when a patient asks for records to move provider?
- How are calls audited when patients allege abusive language or unsafe working conditions?
- Has the business had any clinical, referral, prescribing, advisory or ownership link to a doctor who was suspended or restricted by GMC/MPTS in 2024?
NICE guideline checks
NICE says ADHD diagnosis should be made by a specialist psychiatrist, paediatrician or other appropriately qualified healthcare professional with training and expertise, after a full clinical and psychosocial assessment, developmental and psychiatric history, observer reports and mental-state assessment. It also says medication should be initiated by a healthcare professional with training and expertise in diagnosing and managing ADHD, and that providers should ensure continuity of care.
For editors and producers
Suggested news angles
Fast private ADHD care, slow aftercare?
Compare the website's rapid assessment and treatment claims with patient accounts of delayed medication, unanswered messages and weak follow-up support.
What does Trustpilot's warning mean?
Explain why a rating can be unavailable and how Trustpilot says it handles misuse, warnings and misleading use of platform content.
Corporate trail and patient risk
Map the Health Home Ltd and Pharma Aesthetics London Limited connection, then ask what safeguards apply when assessment, prescribing and pharmacy supply sit close together.
Who is actually delivering care?
Test the website's clinician listings against GMC records, clinician confirmations, patient reports and the names appearing on diagnostic reports, prescriptions and shared-care letters.
Any links to suspended doctors?
Verify patient claims of a connection to a doctor suspended or restricted by GMC/MPTS in 2024. Publication should identify the exact doctor only after checking the primary decision record, current registration status, dates, role and relevance to ADHD Diagnosis patients.
If you are affected
Protect yourself before and after booking
Before paying
- Confirm the legal company name, company number and complaints route.
- Ask for the clinician's full name, regulator registration and role in your care.
- Ask which pharmacy will supply medication and whether it is connected to the provider.
- Save screenshots of pricing, promised timescales, refund terms and medication fees.
If care breaks down
- Keep a timeline of every appointment, payment, message, prescription and delay.
- Ask for the formal complaints procedure in writing.
- Speak to your GP or an independent clinician before stopping prescribed medication.
- Report review-platform issues to Trustpilot and care concerns to the relevant regulator.
Source pack
Documents and public links
- Captured Trustpilot review PDF, 22 July 2026
- adhddiagnosis.co.uk public website
- ADHD Diagnosis: clinician listing page
- Companies House: Health Home Ltd
- Companies House: Pharma Aesthetics London Limited PSC record
- Medical Practitioners Tribunal Service: tribunal hearings and decisions
- Medical Practitioners Tribunal Service: interim hearing decisions
- NICE NG87: ADHD diagnosis and management recommendations
- Trustpilot: Action We Take policy